IT operations maturity assessment
Monitoring, events, incidents, changes, staffing and reporting
IT operations and service management
IT operations and service management
Vendor and contract performance assessment
Contracts, service reports, incidents, penalties and concentration risk
What this assessment covers
Contracts, service reports, incidents, penalties and concentration risk
Main deliverables
- Supplier scorecards
- contract corrections
Standards & references
Primary assessment basis
Supporting / conditional references
Related assessments
ITSM process assessment
Incident, request, problem, change, knowledge, asset and configuration workflows
IT operations and service managementService desk assessment
Channels, volumes, resolution, self-service, staffing and automation
IT operations and service managementService catalogue and SLA design
Service owners, dependencies, hours, service levels and escalation
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