ITSM process assessment
Incident, request, problem, change, knowledge, asset and configuration workflows
IT operations and service management
IT operations and service management
IT operations maturity assessment
Monitoring, events, incidents, changes, staffing and reporting
What this assessment covers
Monitoring, events, incidents, changes, staffing and reporting
Main deliverables
- Maturity baseline
- risk register
- improvement plan
Standards & references
Primary assessment basis
Supporting / conditional references
Related assessments
Service desk assessment
Channels, volumes, resolution, self-service, staffing and automation
IT operations and service managementService catalogue and SLA design
Service owners, dependencies, hours, service levels and escalation
IT operations and service managementMonitoring and observability assessment
Logs, metrics, traces, synthetic checks, alerts and service mapping
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