IT operations maturity assessment
Monitoring, events, incidents, changes, staffing and reporting
IT operations and service management
IT operations and service management
ITSM process assessment
Incident, request, problem, change, knowledge, asset and configuration workflows
What this assessment covers
Incident, request, problem, change, knowledge, asset and configuration workflows
Main deliverables
- Process gaps
- workflows
- measures
- backlog
Standards & references
Primary assessment basis
Supporting / conditional references
Related assessments
Service desk assessment
Channels, volumes, resolution, self-service, staffing and automation
IT operations and service managementService catalogue and SLA design
Service owners, dependencies, hours, service levels and escalation
IT operations and service managementMonitoring and observability assessment
Logs, metrics, traces, synthetic checks, alerts and service mapping
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