IT operations maturity assessment
Monitoring, events, incidents, changes, staffing and reporting
IT operations and service management
IT operations and service management
CMDB and service mapping assessment
Configuration sources, relationships, quality, ownership and change integration
What this assessment covers
Configuration sources, relationships, quality, ownership and change integration
Main deliverables
- Data model
- quality baseline
- governance rules
Standards & references
Primary assessment basis
Supporting / conditional references
Related assessments
ITSM process assessment
Incident, request, problem, change, knowledge, asset and configuration workflows
IT operations and service managementService desk assessment
Channels, volumes, resolution, self-service, staffing and automation
IT operations and service managementService catalogue and SLA design
Service owners, dependencies, hours, service levels and escalation
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