IT operations maturity assessment
Monitoring, events, incidents, changes, staffing and reporting
IT operations and service management
IT operations and service management
Managed services design and sourcing
Scope, staffing, transition, governance, SLA and pricing units
What this assessment covers
Scope, staffing, transition, governance, SLA and pricing units
Main deliverables
- Service model
- SOW
- RFP evaluation criteria
Standards & references
Primary assessment basis
Supporting / conditional references
Related assessments
ITSM process assessment
Incident, request, problem, change, knowledge, asset and configuration workflows
IT operations and service managementService desk assessment
Channels, volumes, resolution, self-service, staffing and automation
IT operations and service managementService catalogue and SLA design
Service owners, dependencies, hours, service levels and escalation
IT operations and service managementReady to assess your technology & security posture?
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