Digital transformation opportunity assessment
Journeys, manual work, handoffs and feasibility
Technology strategy and governance
Technology strategy and governance
IT operating model assessment
Roles, accountability, sourcing, service ownership and escalation
What this assessment covers
Roles, accountability, sourcing, service ownership and escalation
Main deliverables
- Target operating model
- RACI
- transition plan
Standards & references
Primary assessment basis
Supporting / conditional references
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